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Terms, Policies and Your Account Rights

These legal terms govern how your rajacuwan account works — from how we handle your data to how disputes are raised. Availability depends on local law and is valid only where local regulations permit access.

Account TermsPrivacy PolicyDANA / OVO / GoPay ConditionsJurisdiction NoticeData Retention
rajacuwan Terms, Policies and Your Account Rights
LEGAL CONTACT PATHS

Raise a Legal or Policy Question

If any part of these terms is unclear — or if you need to request account data, flag a billing dispute involving DANA or OVO, or ask about how we store your information — reach us through the channels below. We aim to respond to legal or policy queries within one working day of receiving them.

Live Chat Start a chat directly from your account dashboard. For policy or data queries, select the Legal category so our team routes it correctly.
Email Support Send detailed requests — including data access, account closure, or wallet dispute queries — to our support email listed in your account settings.
Account Help Centre The Help Centre in your account panel holds the current version of each policy document, updated whenever terms change, for Indonesia-eligible accounts.
ACCOUNT SECURITY DETAIL

How We Protect and Manage Your Account Data

Security and data handling are not afterthoughts here. Every account uses SSL encryption on login and on all payment submissions — whether you are topping up via DANA or withdrawing to GoPay. We retain account transaction records for a defined period set by our internal compliance policy, and you can request a copy of your own data through the support email in your account settings.

Data Handling We collect only what we need to run your account — name, contact, and wallet identifiers for DANA, OVO or GoPay. We do not sell this data to third parties.
Cookie Policy Cookies track session state and payment flow so your DANA or GoPay transaction does not drop mid-process. You can manage non-essential cookies in your browser settings.
Account Retention Active accounts retain transaction history for as long as the account is open. Closed accounts have data held for the period required by our compliance framework, then deleted.
Requesting Changes To update personal details, correct stored wallet info, or request data deletion, contact support through live chat or email and verify your identity with your registered OTP.

Frequently Asked Legal Questions

Real questions about how these terms work in practice — covering account rights, data requests, wallet disputes and what to do if something goes wrong.

Access depends on local law and is available only where regulations in your region permit. It is your responsibility to confirm that online gaming is lawful where you are located.

Contact our support team via email or live chat, select the Legal or Data Request category, and verify your identity using the OTP sent to your registered number. We will process requests promptly.

Raise a payment dispute through live chat and share your wallet transaction reference number. We cross-check against our payment processor records and resolve confirmed discrepancies in your account.

Yes, terms can change when payment rails, regional rules or account conditions are updated. We notify you via your account panel before changes take effect, so you can review them before continuing.

Request closure through the Help Centre or support email. Any confirmed balance will be returned to your registered GoPay, OVO or DANA wallet before the account is deactivated and data retention begins.

Send your concern to our support email with the specific clause and your objection. Our team reviews disputes on a case-by-case basis. Where a local legal requirement overrides our term, that requirement applies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.