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How rajacuwan Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, make a deposit through DANA, OVO, or GoPay, and access our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete data
rajacuwan How rajacuwan Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is stored, want to request a copy of what we hold, or need to flag a concern about your account privacy, our support team handles these requests directly. You can reach us through live chat inside the lobby, by email, or through the account help section. Response times for privacy-specific requests may differ from general account queries — we treat data access requests as a priority.

Live Chat Open the chat window inside your account dashboard. Describe your data query and our team will route it to the right person without delay.
Email Support Send your privacy request to our support email. Include your registered mobile number or DANA, OVO, or GoPay account reference so we can locate your record quickly.
Account Help Section Log in and head to the account help area. There you can submit a formal data request, update contact details, or flag a privacy concern tied to your wallet transactions.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply a layered approach to account security — from how we store your credentials to how we handle the data that flows through each DANA, OVO, and GoPay transaction. Here is what that looks like in practice across four key areas.

Account Security

Passwords are stored in encrypted form and never visible to our staff. Login attempts are monitored, and unusual access patterns trigger a verification step before your session continues.

Cookies and Device Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data is held while your account is open. After closure, we retain only what financial or legal obligations require, and delete the rest when that period ends.

Your Access Rights

You can request a copy of your personal data, ask us to correct inaccurate records, or request deletion of data we no longer need to hold. Submit these requests through live chat or email.

Privacy Policy Questions from Our Account Holders

These are the questions we hear most often about data, account privacy, and how your information is used at rajacuwan. If your question is not covered here, reach out through live chat or email.

We store the wallet reference you submit during verification — enough to process your cashout correctly. We do not store full wallet credentials or PINs at any point.

Yes. Send a data access request through live chat or email with your registered mobile number. We will compile and share your account data within a reasonable timeframe.

Only with the payment processors handling your DANA, OVO, or GoPay transactions, and only to the extent needed to clear those transfers. We do not sell your data to advertisers.

Submit a deletion request through the account help section or by email. We will remove data not required for legal or fraud-prevention retention within a reasonable period.

Most personal data is deleted on account closure. Transaction logs required under applicable financial regulations are retained for the legally required period, then removed.

We use session and analytics cookies. Session cookies keep your login active; analytics cookies help us improve the lobby. You can manage both through your browser cookie settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.